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Pick-Up and Delivery Service Frequently Asked Questions.

 

· What will be my pickup and delivery days?
· Where do I leave my clothes to be picked up?
· Do I pay a higher price for home delivery?
· Do I have to pay the driver each time garments are delivered?
· Do you offer any other services with the home delivery?

If I sign up for home delivery service, what will be my pickup days?
Pick up and delivery days are either Monday and Thursday or Tuesday and Friday. This means that if you are assigned a Monday/Thursday pickup and delivery, your garments will be picked up on Monday and delivered clean to you on Thursday. You may also leave soiled garments on Thursday and have them delivered back to you clean on Monday. If you are assigned a Tuesday/Friday pickup and delivery, garments dropped off on Tuesday will be returned clean on Friday, and Friday's clothes will be returned to you on Tuesday.
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Where do I leave my clothes to be picked up?
All home delivery customers will be provided with two Munro's Express Bags. You may then leave your bag with your soiled garments either at your front door or your back door. Clean garments will be returned to you on hangers and wrapped in poly. Clean garments can be hung either at the front door, the back door or at any other designated spot.
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Do I pay a higher price for home delivery?
That's the beauty of Munro's home delivery service! There is no premium pricing for the service. Standard counter store pricing will apply to all home deliveries.
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Do I have to pay the driver each time garments are delivered?
No, we will conveniently bill your credit card at the end of each month.
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Do you offer any other services with the home delivery?
Yes, we also offer dust and dirt control entry mats for your home. Soiled mats will be exchanged with clean mats on a weekly basis. If you want your mat exchanged, just roll it up and leave it with your soiled garments. Mats are available in three colors to match any home decor.
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Submit any home delivery questions to: pkoester@munrosinc.com